1.0 Definitions 
1.1 ‘Conditions’ means the Terms and Conditions under which the Company provides services 
1.2 ‘Company’ means ETA Options Limited trading as ETA Options, registered office 35, Kent Road, Blackpool, FY1 5HH
1.3 ‘Service Company’ or 'Service provider', or 'Operator' means the company who we contact on your behalf to undertake the hire contract
1.4 ‘Client’ means the organisation, individual or agent who contracts the services (i.e. You).
1.5 ‘Price’ means an agreed cost of hire for a vehicle to a Client 
1.6 ‘Contract’ means the agreement between the Company and the Client.

2.0 Contract 
2.1 These conditions apply whether a contract has been made verbally or in writing. 
2.2 If the client is a company, group, or partnership, an individual must be named as a responsible person. 
2.3 The client is responsible for any additional costs incurred in performing the contract, whether or not they actually travel with the party. 
2.4 The company will only accept instructions from the client. If the client is not going to travel with the party, a representative must be chosen and the company informed prior to the hire taking place.

3.0 Responsibility of The Company 
3.1 The Company acts only as a booking agent and therefore has no liability for any loss, personal injury or death however incurred. 
3.2 When you book arrangements or services through the Company, your contract will be with the supplier or arranger of those arrangements or services and not with us, and will be subject to the terms and conditions of the relevant provider of the arrangements or services. Copies of these conditions may be requested in writing, but up to 28 days must be allowed for delivery ( a sample hire contract can be seen here). 

4.0 Payments 
4.1 Unless stated otherwise a deposit of 25% of the total cost is requested with the booking form and should be sent to the Company (address below). 
4.2 Unless stated otherwise the Company requires the outstanding balance 14 days prior to departure date, A booking Confirmation will be forwarded, along with details of the Service company(s) undertaking the hire contract 
4.3 If for any reason, unless otherwise agreed, the balance of the cost is not received in accordance with the Booking Agreement, the booking will be cancelled and the deposit forfeited. 

5.0 Cancellation by you: 
5.1 Users are likely to have to pay a cancellation fee in addition to the non-refundable deposit when cancelling a booking. 
5.2 Cancellation fees may vary from offer to offer so it is the user’s responsibility to enquire about cancellation conditions as apply to their specific bookings. 
5.3 Cancellation fees are required to offset booking, communication and administration charges that will have already been incurred by The Company. 
5.4 In addition to the Company cancellation fee, users may also be required to pay cancellation fees imposed by the Company’s Suppliers (ie. coach operators, etc.) The amount of each Supplier's cancellation fee is beyond the Company’s control. 
5.5 Agreement to pay cancellation/ amendment fees is accepted as a condition booking with the Company. The Company will make every effort to minimise cancellation/ amendment fees for users. 

6.0 Parking, Road Tolls & Fares 
6.1 Regarding parking, bridge and road tolls, ferry and/or tunnel fees/fares and where applicable driver(s) overnight accommodation, unless specifically included in the contract the hirer is responsible for all charges relating to these fees during the hire period. 

7.0 Limit of Liability 
7.1 The Company operates a booking service. 
7.2 The Company is not responsible for the individual coaches. The Company is not liable for any loss or damage caused by the failure of the service company, owner or operator to perform the contract. 

8.0 Security Deposits 
8.1 Some coach operators/owners may require hirers to pay a refundable security deposit. Any such deposits and/or dispute that may arise in respect of any such security deposits are strictly between you and the principal service provider and do not form any part of this contract. ETA Options Ltd does not accept any liability whatsoever in respect of any security deposits 

9.0 Complaints 
9.1 Any problems or complaints should be discussed immediately with the service supplier. If unresolved the complaint must be made in writing to ETA Options Ltd within 14 days of the hire period ending. 

10.0 Provisional Booking or Enquiry 
10.1 All bookings are deemed to be provisional until full payment has been received and accepted by the Service Company 
10.2 An acknowledgement of receipt with details of arrangements will be sent to you by return. . 
10.3 The Company does not verify the details supplied by Service Companies and is not responsible for the accuracy of information given. 

These conditions of service shall be governed by and subject to English Law.